Leadership Refresher
Navigating conflict is a challenge for any leader. Use Extension's educational resources — videos, discussion guides and other tools — to refresh your current leadership expertise on conflict. These materials will provide you with a self-paced learning opportunity to strengthen your skills in navigating conflict and being resilient throughout the process.
Available topics
Video episodes are 15-22 minutes in length. The accompanying discussion guide and materials allow you to deepen your learning through reflection, discussion and practice.
- Conflict? We don’t have a conflict.
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Conflict can show up within teams and organizations in a variety of ways. Learn about the sources of conflict and the underlying signs that it is present and impacting your team.
- Okay, we have a conflict. Now what?
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When you become aware of conflict within your team, what should you do about it? Discover strategies for navigating conflict and working toward a resolution.
- This doesn’t feel right: Managing the emotions of conflict.
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Conflict can cause many different emotions. Explore how to understand your own feelings and those of others to navigate conflict together.
- Conflict on the computer screen.
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Different working styles can contribute to conflict and make it more challenging to navigate. Learn how you can lead through difficult situations in both online and hybrid environments.
- Rebuilding trust after conflict.
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Conflict can lead to stronger relationships and teams — if it is handled properly. Learn strategies for rebuilding trust and moving forward after conflict.
Ways to use these resources
You can use the videos and related material in these two ways:
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Self-paced learning opportunity: View the recordings and use the discussion guide to reflect on the topic. This will help you build self-awareness on your approach to navigating conflict and ways to build your leadership.
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Group study experience: Invite others to learn with you! You can use this series as part of meetings, staff development or lunch and learns. When using it with groups:
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Schedule the viewing session(s) in advance. This gives everyone the chance to attend.
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View the recording(s) and guide(s) in advance so you are prepared to guide the conversation.
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Set up the space to allow for conversation. The use of small groups around individual tables or a U-shaped table setup allows for more interaction.
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Access the resources
We offer these materials free of charge. Before accessing them, however, we do request you fill out and submit a short form. This information will help us learn about our audience and where these resources are being used.