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University of Minnesota Extension

At Your Service workshop

Your community or business can use great customer service as an asset and a competitive advantage.  Research shows that focusing on the needs of the customer and delivering value creates satisfied customers.  Our research-based At Your Service program engages participants in fun, thought-provoking exercises and self-reflection to build the skills and knowledge to deliver great service to every customer.

Program participants will:

  • Understand how culture--theirs and the guest’s--affects the service experience

  • Learn how to manage their own attitude

  • Develop skills to identify and respond to customer needs

  • Gain strategies to create positive customer experiences

  • Create a personal action plan to put new skills to work

The program is offered two ways

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