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University of Minnesota Extension

At Your Service workshop

Providing local customer service training

"After the training program was offered to employees in our community, I observed them doing a better job of customer service and they were also more aware of the customer and the customer's needs. I think that this speaks to the effectiveness of the [Minnesota] At Your Service program."

- Mary Turner, Women's Business Center

Do you need customer service training in your community but don’t want to do the training yourself?

University of Minnesota Extension educators deliver our At Your Service workshop in communities across the state. We work with many chambers of commerce, convention and visitor bureaus and economic development organizations throughout Minnesota who prefer to have Extension educators deliver a one-time workshop.

How to get started

If you'd like to learn more about how Extension can provide this training for your community, contact Cynthia Messer, Director of the University of Minnesota Tourism Center. Or, find an educator near you.

Prefer a do-it-yourself training option?

Extension provides materials that help you deliver a customer service training program yourself. Learn how to provide your own training.

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