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University of Minnesota Extension

Extension is expanding its online education and resources to adapt to COVID-19 restrictions.

At Your Service workshop

Your community or business can use great customer service as an asset and a competitive advantage. Research shows that focusing on the needs of the customer and delivering value creates satisfied customers. Our research-based At Your Service program engages participants in fun, thought-provoking exercises and self-reflection to build the skills and knowledge to deliver great service to every customer.

Program participants will:

  • Understand how culture — theirs and the guest’s — affects the service experience.

  • Learn how to manage their own attitude.

  • Develop skills to identify and respond to customer needs.

  • Gain strategies to create positive customer experiences.

  • Create a personal action plan to put new skills to work.

The program is offered two ways

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