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University of Minnesota Extension
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At Your Service workshop

Your community or business can use great customer service as an asset and a competitive advantage. Research shows that focusing on the needs of the customer and delivering value creates satisfied customers. Our research-based At Your Service program engages participants in fun, thought-provoking exercises, and self-reflection to build the skills and knowledge to deliver great service to every customer.

Program participants will:

  • Understand how culture — theirs and the guests — affects the service experience.

  • Learn how to manage their own attitude.

  • Develop skills to identify and respond to customer needs.

  • Gain strategies to create positive customer experiences.

  • Create a personal action plan to put new skills to work.

The program is offered in three ways

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How to get started

For more information or to get started with At Your Service, contact DeeDee LeMier or find an educator near you.

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