Building your conflict fluency

Conflict fluency is the ability to interact with and engage with conflict in intentional and effective ways. 

This requires: 

• Understanding the complex nature of conflict.
• Recognizing conflict as a difference in perspective that offers choices and opportunities for growth.
• Understanding the forces that influence conflict and conflict interaction. 

This presentation, led by Karyn Santl, will build participants' skills in handling conflict by sharing models of conflict to frame the work. We will break into groups to discuss scenarios and learn from each other.